Confidentiality policy and data processing

Introduction

What is the purpose of this policy? This document explains how this site collects, uses and protects your personal data in order to fulfil the purposes mentioned in this document.

What do we mean by personal data? The expression "personal data" refers to the information which can be used to identify you directly or indirectly. This is in particular information such as first name, surname, email address, tracking technologies (such as cookies or invisible pixels), user activity and information about the device. You will find detailed information about each type of personal data collected in the various sections of this confidentiality policy dedicated to them, or in text displayed before the data is collected.

Contact details

Address: Route de la Plate Taille, 99 - 6440 Boussu-lez-Walcourt, Belgium
Email address: info@lleh.be
Telephone no.: +32 71 50 92 92

Type of data collected

The types of personal data collected by this site, directly or through third parties, may in particular be the following:

first name;
surname;
email address;
trackers;
user data

Full details of each type of personal data collected are provided in the relevant sections of this confidentiality policy, or in the specific explanatory texts published before data is collected. Personal data may be freely provided by you, or, in the case of user data, be collected automatically when you use this site. Unless indicated otherwise, all the data requested by this site is compulsory, and if it is absent this site may not be able to provide its services.

In cases where this site specifies that certain personal data is not compulsory, you are free to refuse to provide it with no effect on the availability or operation of the service.

Any use of cookies – or other tracking tools – by this site or by the owners of third-party services used by this site, aims to provide the service that you have requested, in addition to the other purposes described in this document.

You are responsible for all third party personal data obtained, published or communicated through this site.

Method and location of personal data processing

Processing methods We take appropriate security measures in order to prevent unauthorised access, release, modification or destruction of the data. Data processing is performed using computers or information technology tools, following procedures and organisational methods strictly related to the purposes indicated.

In certain cases, the data can be accessible not only to us but also to certain types of people responsible for management of this site or who participate in it (for example: administration, sales team, marketing team, legal department).

The data may also be accessible to external third parties that we have designated, if relevant, as subcontractors.

You may request the up-to-date list of these parties from us at any time by contacting us using the contact details indicated in this document.

Processing location The data is processed at our headquarters and at all other sites where the parties involved in the process are located. Depending on your location, data transfers may result in your data being transferred to a country other than your own. To find out more about the processing location of this transferred data, you can view the section which contains details about processing of your personal data.

Storage time Unless indicated otherwise, personal data is processed and stored as long as is required for the purpose for which it was collected and may be stored for longer due to an applicable legal obligation or on the basis of your consent.

Detailed information about processing of personal data

Your personal data is collected so that we can provide our service, fulfil our legal obligations, meet requirements in terms of application of the law, protect our rights and interests (or yours or those of third parties), detect all malicious or fraudulent activity, and for the purposes mentioned below:

Analyses

The services in this section allow us to monitor and analyse web traffic and to track changes in your behaviour.

Google Analytics (Google LLC)

Google Analytics is an online analysis service provided by Google LLC ("Google"). Google uses the data collected to monitor and analyse the use of this site, prepare reports on its activities and share them with other Google services. Google can use the data collected to contextualise and personalise advertisements in its own advertising network.

To understand the use of data by Google, read its policy concerning partners and its page on company data.

Personal data processed: trackers; user data **Processing location: United States **Confidentiality policy: https://business.safety.google/privacy/ Deactivation link: **https://tools.google.com/dlpage/gaoptout

Category of personal information collected in accordance with the CCPA law: information about internet activity or activity on any other electronic network. This processing constitutes a sale under the provisions of the CCPA, VCDPA, CPA, CTDPA and UCPA laws.

Display of content from external platforms

This type of services allows you to view and interact with the content hosted on external platforms directly from the pages on this site. These services are often called widgets. These are small elements placed on a website or on an app. They provide certain information or perform a particular function and often allow interaction with the user. If a service of this kind is installed, it can always collect data about web traffic to the pages, even if you don't use it.

Google Fonts (Google LLC)

Google Fonts is a service for viewing character fonts provided by Google LLC which enables this site to incorporate content of this type into its pages.

To understand the use of data by Google, read its policy concerning partners and its page on company data.

Category of personal information collected in accordance with the CCPA law: information about internet activity or activity on any other electronic network.

Contact form (this site)

By filling in the contact form with your data, you authorise this site to use this information to fulfil your requests for information, quotes or any other request indicated by the form header.

Personal data processed: email address; first name; surname

Category of personal information collected in accordance with the CCPA law: login details. This processing constitutes a sale under the provisions of the CCPA, VCDPA, CPA, CTDPA and UCPA laws.

Additional information

Legal basis of processing

We can process your personal data if you have given consent or for one or several specific purposes:

provision of data is necessary for implementation of an agreement with you and/or for all pre-contractual obligations of this agreement;
the processing is necessary in order to comply with a legal obligation to which we are subject;
the processing is associated with a task performed in the public interest or in exercising the public authority attributed to us;
the processing is required for the purposes of legitimate interests pursued by us or by a third party.

In all cases, we will be glad to assist you with clarification of the specific legal basis which applies to the processing, and in particular if provision of personal data is a legal or contractual requirement, or a requirement necessary in order to finalise a contract.

Understanding how long we keep your information

When we collect your personal information, we keep it as along as is required for the purposes for which it was collected. Sometimes, we may need to keep your personal information for longer due to a legal obligation or on the basis of your consent.

Here are more details about what this means. We keep your personal data on the basis of the purposes and the reasons mentioned below:

for contractual purposes: if we have signed a contract with you, we will keep your information until the contract has been implemented in full.
**for our legitimate interests **: if we use your personal information for the purposes that are required and related to our activities, we keep them for as long as we require them for these purposes. You can find out more about these purposes by viewing the relevant sections of this document or by contacting us.
**with your consent **: we may be authorised to keep personal data for longer each time you have given your consent to such processing, unless you withdraw your consent.
legal obligations we may be obliged to keep personal data for longer each time it is required in order to meet a legal obligation or by order from an authority.

Once the storage period has expired, your personal data will be deleted. Consequently, the right to access, the right to deletion, the right to correction and the right to data portability cannot be applied following the end of the storage period.

Your rights arise from the general data protection regulations (GDPR)

You may exercise certain rights regarding your data that we process. In particular, you have the right to do the following, insofar as the law allows it:

**Withdraw your consent at any time. **You have the right to withdraw your consent if you have already agreed to processing of your personal data.
**Oppose processing of your data. **You have the right to oppose processing of your data if the processing is performed on a legal basis other than consent.
- If your personal data is processed in the public interest, by a public authority or for our legitimate commercial interests, you may oppose this by providing a reason related to your specific situation.
- However, if your personal data is processed for the purpose of prospecting for business, you may oppose this at any time, at no cost and with no reason required. If you oppose it, we will stop using your personal data for prospecting purposes. To find out if we are using your data for the purpose of prospecting for business, please refer to the relevant sections of this document.
**Access to your data. **You have the right to know if we are processing data, to obtain information about certain aspects of the processing and to obtain a copy of the data being processed.
**Verify and obtain a correction. **You have the right to check that your data is correct and to request an update or a correction.
**Restrict processing of your data. **You have the right to restrict processing of your data. In this case, we will only process your data in order to store it.
**Have your personal data deleted or removed. **You have the right to have your data held with us deleted.
**Recover your data and transfer them to another data controller. **You have the right to recover your data in a structured format, in common use and legible by machine and, if it is technically possible, to have them transferred to another data controller with no obstacles of any kind.
**Lodge a claim. **You have the right to lodge a claim with the authority applicable to you that is competent in terms of data protection.
**Know the reason for data transfers. **You also have the right to know the legal basis for data transfers to all foreign countries, in particular to all international organisations governed by public international law or created by two or more countries, such as the UN.
Understand security measures. You have the right to understand the security measures we implement to protect your data.

How to exercise these rights

Any request to exercise your rights can be addressed to us. You will find our full details at the beginning of this document.

These requests may be made for free and we will reply as quickly as possible, by providing you with the information required by law.

We will inform each recipient to whom personal data has been sent of any correction or deletion of personal data or any restriction on processing, if relevant, except if this is impossible or involves a disproportionate effort. At your request, we will inform you of these recipients.

Additional information about collection and processing of data

Legal proceedings We may use your personal data for legal purposes before courts or in a process which may lead to legal proceedings resulting from an inappropriate use of this site or its related services. You declare that you are aware that we may be required to reveal personal data at the request of public authorities.

Additional information regarding your personal data Other than the information contained in this confidentiality policy, this site may provide you with additional information and contextual information regarding specific services or the collection and processing of personal data on request.

System and maintenance logs For operating and maintenance purposes, this site and any third-party service may collect files which record interactions with this site (system logs) or use other personal data for this purpose (such as the IP address).

Information not included in this policy Further information regarding collection or processing of personal data can be requested from us at any moment. Please see the contact details given at the start of this document.

Modifications of this confidentiality policy We reserve the right to modify this confidentiality policy, at any time, by informing you on this page or if relevant on this website or – so long as this is technically and legally possible – by sending you a notification using the contact details we have for you. It is highly recommended that you view this page frequently, referring to the date of the last modification indicated at the bottom of the page. If the modifications affect the processing activities performed on the basis of your consent, we will ask you for new consent, where necessary.

Definitions and legal references

Personal data (or data) All information which, directly, indirectly or in relation with other information – including a personal identification number – enables a physical person to be identified or identifiable (in other words, you).

Use data Use data is information collected automatically by this website or by third-party services, which includes your IP address, the type of browser, the operating system, the time and method of the request, the status of the answer, the length of the visit, the order of pages visited, and information specific to the device.

**This site ** The resource by which your personal data is collected and processed.

Service The service provided by this site as described in the General Conditions for the service and on this site.

European Union (or EU) Unless indicated otherwise, all references made in this document to the European Union include all the current member states of the European Union and of the European Economic Area.

Cookie Cookies are trackers made up of small packets of data stored in your browser.

Tracker A tracker describes any technology – for example, cookies, unique login details, web tags, integrated scripts, electronic tags and fingerprints – used to track you, for example by accessing information or by storing information on your device.

Legal information This confidentiality policy has been prepared in implementation of the provisions of several legislations. This confidentiality policy concerns only this site, unless indicated otherwise in this document.